Refund policy

By placing an order on cloryco.com or initiating a return or exchange through our Customer Portal, you agree to the terms outlined in this return policy. CLORY reserves the right to update this policy to better serve our customers. Please review it prior to initiating any exchange or return.

Our Commitment

At CLORY, we craft garments that embody intention, precision, and timeless design. While we hope you cherish your purchase, we understand that sometimes a return or exchange is necessary. We are here to make that process seamless and respectful of your time.

Return & Exchange Window

We offer hassle-free exchanges or returns within 5 days of the delivery date.

Quick Process Overview

1.  Initiate Request: Visit our Returns & Exchanges Portal or contact us via email.

2. Pickup & Inspection:

  • Pickup scheduled within 24–48 hours.
  • Two pickup attempts will be made. If unsuccessful, customers may ship the product to our warehouse.

3.  Quality Check: All items go through a 2-step QC process.

4. Resolution: Once approved:

  • Exchanges are processed within 7–10 working days.
  • The delivery of the exchanged product will be completed within 5–7 working days after your exchange request has been processed.
    • We do not offer cash refunds. However, returns are refunded as store credit (valid for 6 months), which will be sent to your registered email address.

    Exchange & Return Eligibility

    Products will be accepted only if they meet all of the following conditions:

    • Unused, unwashed, and in pristine condition.
    • All original tags, labels, packaging, and accessories are intact.
    • No fragrance, stains, or visible signs of wear.
    • The product was purchased directly from thclory.com under a valid order.
    • If purchased as a coordinated set, the entire set must be returned.

    We reserve the right to decline any return or exchange that does not meet these conditions.

    Valid Reasons for Exchange/Return

    • Sizing issue
    • Manufacturing defect
    • Missing items/accessories

    Cancellations & Refunds

    • Prepaid Orders:

    All sales are final. However, we allow refunds post quality check. Shipping charges are non-refundable. Replacement or exchange will be delivered within 5 to 10 business days.

    • COD Orders:

    Can be cancelled only before dispatch by contacting our support team.

    Product Quality Guarantee

    We stand behind our craftsmanship. If you notice:

    • Color fading
    • Print cracking
    • Stitching or finishing defects

    Report it within 15 days of delivery. We’ll arrange a return and offer a replacement or store credit after inspection.

    Requests made after 15 days will not be eligible for replacement or credit.

    Need Assistance?

    Our Client Experience Team is available to support you:

    Monday–Saturday | 11:00 AM – 7:00 PM

    Queries responded to within 24 hours.